Last Updated: January 19, 2026
These Terms and Conditions (“Terms”) govern your use of services provided by TERAFLOW LLC (“TeraFlow,” “we,” “us,” or “our”), a Wyoming limited liability company with its principal place of business at 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming, 82801, United States.
By accessing our website (teraflow.co), ordering services, or using any of our infrastructure services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree to these Terms, do not use our services.
“Services” means any and all services provided by TeraFlow, including but not limited to:
“Agreement” means these Terms together with any applicable Service Level Agreements (SLAs), service orders, and supplementary documentation.
“Customer Data” means any data, content, code, video, images, or other materials of any type that Customer uploads or transmits to or through our Services.
“Acceptable Use Policy” (AUP) means our policy governing prohibited uses of the Services, which is incorporated by reference into these Terms.
You must be at least 18 years of age and possess the legal authority to enter into this Agreement. By using our Services, you represent and warrant that you meet these requirements.
To access our Services, you must create an account by providing accurate, complete, and current information. You are responsible for:
Our Services are intended for business and professional use. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with reasonable notice to affected customers where commercially feasible. We are not liable for any modification, suspension, or discontinuance of Services.
Certain services include uptime guarantees as specified in our SLA documentation. SLA terms are available upon request and are incorporated by reference into this Agreement.
We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without prior notice when necessary to protect the integrity of our infrastructure.
Current pricing for all Services is published on our website at teraflow.co. Prices are subject to change with 30 days’ notice to existing customers. Price changes do not apply retroactively to existing service contracts.
All prices are exclusive of applicable federal, state, local, or foreign taxes, levies, or duties. Customer is responsible for all such taxes except those based on TeraFlow’s net income.
Each service includes specified bandwidth allowances as described in the service plan. Bandwidth is measured on a monthly basis and resets at the beginning of each billing cycle.
Bandwidth usage exceeding plan allocations may result in additional charges or service throttling. We will make reasonable efforts to notify you before overage charges are applied.
All services are subject to fair use policies. We reserve the right to investigate and take appropriate action regarding excessive resource consumption that impacts system performance or other customers.
Customer is responsible for maintaining the reputation of assigned IP addresses. We may suspend or terminate services if IP addresses are used for spam, abuse, or appear on major blacklists.
Customer shall not use the Services to:
Customer must not:
Customer is solely responsible for Customer Data. We do not monitor Customer Data but reserve the right to review content in response to abuse complaints or legal requirements.
Violation of this AUP may result in:
Customer retains all rights, title, and interest in Customer Data. Customer grants TeraFlow a limited license to use Customer Data solely to provide and improve the Services.
Our collection and use of personal information is governed by our Privacy Policy, available at teraflow.co. We implement industry-standard security measures but cannot guarantee absolute security.
Customer is solely responsible for backing up Customer Data. We are not responsible for data loss, corruption, or destruction.
Upon termination, we may retain Customer Data for up to 30 days. After this period, data may be permanently deleted. Customer is responsible for retrieving data before termination.
We may access or disclose Customer Data when required by law, legal process, or to protect our rights, property, or safety.
Customer retains ownership of all equipment placed in our facilities. TeraFlow is not responsible for loss, damage, or theft of Customer equipment.
Basic remote hands services (reboots, power cycling) are included. Complex services may incur additional charges as specified in our service documentation.
Upon termination, Customer must remove all equipment within 30 days. Equipment not removed may be disposed of or stored at Customer’s expense.
We implement route filtering to prevent routing issues. Customer must provide accurate prefix information and maintain proper IRR records.
BGP community support is provided as specified in service plans. Community usage must comply with our documentation.
We provide DDoS protection as specified in service plans. Protection capabilities vary by service tier and attack type.
Customer must promptly report security incidents. We reserve the right to suspend services if Customer’s systems are compromised and pose a risk to our network.
Support covers:
Support does not cover:
All intellectual property rights in the Services, including software, documentation, logos, and trademarks, remain the exclusive property of TeraFlow or our licensors.
We grant Customer a limited, non-exclusive, non-transferable license to use the Services during the term of this Agreement.
Customer may not:
Both parties may have access to confidential information of the other party. Each party agrees to:
Confidential information does not include information that:
We warrant that Services will be performed in a professional and workmanlike manner consistent with industry standards.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TERAFLOW BE LIABLE FOR:
REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TERAFLOW’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO TERAFLOW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
The limitations in this Section do not apply to:
Customer agrees to indemnify, defend, and hold harmless TeraFlow and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:
TeraFlow will:
Customer may not settle any claim that imposes obligations on TeraFlow without our prior written consent.
This Agreement begins when Customer accepts these Terms and continues until terminated by either party.
Customer may terminate Services by:
We may terminate Services:
Upon termination:
The following sections survive termination: Payment Obligations, Intellectual Property, Confidentiality, Warranties and Disclaimers, Limitation of Liability, Indemnification, and Governing Law.
Neither party shall be liable for failure to perform obligations due to causes beyond their reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, strikes, government actions, internet failures, or power outages.
Customer agrees to comply with all applicable export and import laws and regulations, including U.S. Export Administration Regulations. Customer shall not export, re-export, or transfer Services or technology to prohibited countries or persons.
This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.
Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming.
Before filing any legal action, parties agree to attempt good faith negotiation for 30 days. If negotiation fails, disputes may be submitted to binding arbitration under the rules of the American Arbitration Association.
Both parties agree to resolve disputes on an individual basis only. Customer waives any right to participate in class actions or class arbitrations.
This Agreement, including all incorporated policies and documentation, constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.
We may modify these Terms by providing 30 days’ notice. Continued use of Services after modifications constitutes acceptance. Material changes will be prominently posted on our website.
Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Customer may not assign this Agreement without our prior written consent. We may assign this Agreement to any successor or affiliate.
All notices must be in writing and sent to:
The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, or agency relationship.
This Agreement does not confer any rights upon any person other than the parties and their permitted successors and assigns.
This Agreement is in English. Any translation is provided for convenience only, and the English version controls.
Customer agrees to comply with all policies of the American Registry for Internet Numbers (ARIN) and other applicable Regional Internet Registries.
Customer must provide accurate justification for IP address requests and maintain proper utilization records as required by ARIN policies.
Customer must maintain accurate registration data (WHOIS, points of contact) for all assigned resources.
Customer must provide and maintain accurate account, billing, and technical contact information.
Customer is responsible for:
Customer must comply with all applicable laws and regulations in their use of Services.
Customer must reasonably cooperate with our investigations of service issues, abuse complaints, or security incidents.
Customers must submit cancellation requests through the customer portal or support ticket system. Verbal or email requests to unauthorized addresses may not be processed.
Customer has 30 days from cancellation to retrieve data. After 30 days, data may be permanently deleted.
Specific uptime guarantees are detailed in our Service Level Agreement documentation available at teraflow.co. SLA credits are the sole remedy for service availability failures.
For questions about these Terms or our Services, please contact us:
TeraFlow LLC 1309 Coffeen Avenue, STE 1200 Sheridan, Wyoming, 82801 United States
Website: teraflow.co
Support: Available through customer portal at teraflow.co/support
ACKNOWLEDGMENT
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Document Version: 1.0
Effective Date: January 19, 2026
Last Reviewed: January 19, 2026
